Returns & Exchanges

At The Costumer, we want you to be completely satisfied with your purchase. If your new outfit doesn't fit perfectly or meet your expectations, you can return or exchange any unworn items with tags attached within 30 days of delivery.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Print Your Label

Once approved, download and print the prepaid shipping label provided and secure it to the outside of your original packaging.

3

Drop Off Package

Hand your package to the designated carrier or drop it off at any authorized shipping location within 7 days of generating your label.

4

Receive Your Refund

After our quality team inspects the returned items, your refund will be processed back to your original payment method within 5-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing